How Can We Help You?

No hidden fees. SHIPEXD charges a small service fee only when a shipment is successfully matched and accepted — this is clearly shown before you confirm. There are no listing fees, subscription costs, or surprise charges.

Payment is collected when you accept a carrier's bid. Funds are held in escrow and only released to the carrier after you confirm successful delivery. This protects both you and the carrier throughout the entire process.

Yes! Use our interactive Pricing Estimator on this page to get an instant ballpark quote based on shipment type, distance, and size. Once you post your shipment, you'll receive real competitive bids from verified carriers within minutes.

Every carrier goes through a rigorous multi-step verification: identity & background check, valid commercial driver's license, proof of insurance (minimum $100K cargo coverage), vehicle inspection, and review of driving history. Only carriers who pass all checks are approved.

All shipments are covered by cargo insurance up to $10M. If damage or loss occurs, file a claim directly through your dashboard within 48 hours of delivery. Our claims team reviews and resolves most cases within 5–7 business days. Escrow funds are not released until the issue is resolved.

Absolutely. All payments are processed through PCI-DSS compliant payment processors. We never store your full card details on our servers. Funds are held in a secure escrow account and only transferred after confirmed delivery.

Most shipments receive their first bid within 15–30 minutes of posting. For standard routes, you'll typically have 3–10 competitive bids within 2 hours. Niche or remote routes may take up to 24 hours.

Delivery times vary by distance and shipment type. Local (under 100 miles): same day to 2 days. Regional (100–500 miles): 1–3 days. Cross-country (500+ miles): 3–7 days. Vehicle transport typically adds 1–2 days. Carriers provide estimated delivery windows when bidding.

Yes. Once a carrier accepts your shipment, you get live GPS tracking updated every 30 seconds. You'll also receive automatic notifications at key milestones: pickup confirmed, in transit, approaching destination, and delivered.

If a carrier misses a pickup or is significantly delayed, you'll be notified immediately and our support team will help you find an alternative carrier at no extra cost. Carriers with repeated no-shows are removed from the platform.